Competent Support

by admin on Jan.10, 2009, under Incompetent Support

Please post here any conversation that you had with hostmonster and would like to share..

:support

9 Comments for this entry

admin
January 11th, 2009 on 7:13 am
I tried to communicate with our dear support and told them I am ready to work on my script but they did not even give me chance this is all I keep receiving:
What I SENT:
Joe,
I want to fix the issues and I was working on it when you re-dactivated my account. EVEN it was not live.

Please advise,
Regards,

AND ALL HE CAN SAY:
From: Hostmonster Support
To: myemail
Sent: Saturday, January 10, 2009 12:24:25 PM
Subject: [ #269308]: Suspending Website without NOTICE!

If you would read our Terms of Service you would notice that we do not need to give you notice when we deactivate your account. If you cause to many issues we will tell you to find a new host because you would have at that point either outgrown shared hosting or proven that you don’t want to fix the issue that you are causing.

http://www.hostmonster.com/cgi/info/terms.html

Thanks,

Joe
Technical Support Engineer
HostMonster.com
866.573.4678

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Tuba
January 11th, 2009 on 7:05 pm
Ok. Hostmonster put back my website. Not sure what exactly happened. I know I wrote a long email about my material loss on the site and distress. But the blame this time was put on a 15 second adult movie that was uploaded. Now as the webiste is community website anyone can upload and it is hard to track.
So I still do not agree that the right action is to shut down a site and give no explanation just ” call our support” then your support can not really tell the reason just blame it on something like “excess cpu” usage.
I already opened an account with Godaddy.com their support seems to be outsourced and they are not online so it is kind of slow. But opening the account was very pleasant the CSR walked me through and sent me all I need.
Another positive thing with godaddy that they have many webhosting options so if you “outgrow” the shared webhost there is gridhost, VPS and dedicated hosting. You can upgrade anytime and the money you paid will not get lost. Also you can cancel and they will refund you any money for months not used.

For now I am keeping both and see if any funky/monkey things come again from hostmonster then it is time to move for good.

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Aaron
January 20th, 2009 on 12:53 pm
They will suspend even loyal customers without notice. I was with Hostmonster.com for over 2 years and I was running a PR5 entertainment site which received 14K distinct vistors a day, making +$1,800/month in revenue, and getting 3-4 new subscribers for Hostmonster.com each month at a commission of $65 each. One day someone decided to file a complaint against my site because they didn’t agree with my content. The Hostmonster abuse department suspended my account and then would not allow me to make any fixes to get my account active again. Heather from the abuse department was a total bitch on a powertrip! They yanked my site without notice and I lost around 12 hours of uptime costing probably $200 in lost revenue. This is not how a decent company treats their customers. A phone call asking for a resolution would have been much more appropriate. However this bitch, Heather, decided to pull the plug without even an email. DO NOT GO WITH HOSTMONSTER!!

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Tuba
February 26th, 2009 on 7:57 am
THEY SUCK!! THEY JUST SUSPENDED MY ACCOUNT AGAIN BASED ON “PERFORMANCE ISSUE”
TIME TO GO TO GO DADDY FUCK HOSTMONSTER!!!

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Hostmonster
March 3rd, 2009 on 3:21 pm
Nice post. You are on my RSS reader now so I can read more from you down the road.

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Jack
March 7th, 2009 on 9:44 pm
I am reading all these positive reviews, is “REVIEW LINK DELETED BY ADMIN AS IT WAS LINKING TO A PAID REFERRER LINK” not accurate?

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Tuba
March 8th, 2009 on 5:13 am
What positive reviews? This is another fake review site. Where the creator gets referral bonus of 65USD.
Are you try to market that site here?
Hostmonster is good webhost if you have a static page. As soon as you have more than 200 visitors per day you will be “using too much resources”

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blackflag
April 3rd, 2009 on 5:31 am
posted this elsewhere, but think it fits better here. this is a letter to hostmonster’s owner regarding my situation. if you like it, please send it on… i’d like to see it go viral. damn the man!

Dear Matt,

I am a career journalist and veteran who currently handles public affairs for Multi-National Corps – Iraq in Camp Victory, Baghdad. I have a question for you regarding my situation with Host Monster.

While stationed here, I transferred a personal web domain from 1&1 to your company. I’ve had the domain for years, since I ordered it as a journalism student in New York City. While here, I felt I’d outgrown 1&1’s basic service and heard good things about HM, so I transferred over – quite smoothly, in fact. Yet I was recently notified in an email that, to comply with OFAC sanctions on Iraq, HM is terminating my service, since I ordered it from an Iraq-based IP (which, in fact, is serviced here on Camp Victory by a US government contractor).

Statements by representatives in your billing and abuse departments indicate that this is an issue that has impacted the legitimate Web activities of a number of US servicemembers, civilian employees and contractors based in Iraq. While we all understand the need to limit extremists’ access to Internet audiences, I find it difficult to believe that the law was ever drafted with the intent to limit US servicemens’ access, deprive them of paid services, force them to effectively lose control of their property (i.e. Web domains that cannot be transferred), and effectively treat them like Osama bin Laden.

In fact, I know that’s not the law’s intention. Your company’s communication to me included a link to Treasury’s OFAC site, where anyone can clearly read that the Iraq sanctions, which were eased by 2003 and 2004 executive orders, apply chiefly to oil barons and grave robbers, not to US employees on US facilities working through a US-paid internet service provider, to maintain personal Web sites that are chiefly for communicating with friends, family and employers stateside.

I was conversant with your terms of service before ordering, and seeing as how Uncle Sam himself has set up the IP that I use; how I can walk outside, swing my arms and hit sovereign US soil – in the form of America’s largest embassy abroad; and how jihadists usually don’t come in the form of Jewish Americans from Manhattan – it never occurred to me that your terms meant that patriots such as ourselves would be declared persona non grata. I can assure you that if your application process explicitly barred such IPs from completing a transaction at the point of sale, then I certainly would have gotten the message, and abided by it. Instead, you processed the order, accepted my payment, and only then, weeks later, suspended service.

What I’m writing to ask is that you consider an alternative remedy for people like us. I wholeheartedly agree to a review process that scrutinizes my citizenship and business in Iraq, and that monitors the content of my Web site, then clears it for activity. That is completely legitimate under OFAC rules, I’m sure your legal team will tell you. And the best part is it will cost you nothing more than the opportunity cost of interacting briefly with me and the handful of other servicepersons affected by such suspensions in service.

There is, of course, another alternative – in which I can forward this issue to General Ray Odierno’s Office of the Staff Judge Advocate, which can undertake its own inquiry of: whether your company has misunderstood, misapplied or abused the terms of Iraq’s few remaining economic sanctions: whether US servicemen and civil servants similarly affected have been wronged by your collection of funds and subsequent blanket suspensions; and whether that wronging can be righted by a class action, which of course would come at no cost to the servicemembers affected and would be filed and argued by military lawyers whose daily job it is to advocate for the fair treatment of their Soldiers, sailors, airmen and Marines.

To the latter alternative, we could also add arbitration in the court of public opinion. As a media relations expert in the Iraq theater of operations, I am certain that readers of Stars & Stripes, The Associated Press, Reuters, New York Times, Wall Street Journal, LA Times, Washington Times, Washington Post and McClatchy outlets, as well as viewers of the televised news media, would be quite interested in holding forth on the issue of whether your corporation is giving due consideration to servicemen, civilians and contractors who are risking life and limb to make Iraq – and the US – a safer place.

Considerations of legality and patriotism aside, I think the latter alternative is probably less simple or cheap for your company. But of course, it is your company, and it is up to you how to discharge its resources. I would appreciate knowing your mind on this issue, especially since your company intends to delete my service and release my domains into the ether in the next week or so. So please pay me the courtesy of a reply at your earliest convenience.

Very Respectfully

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CrazyPenguin
April 4th, 2009 on 12:31 pm
@BlackFlag Hostmonster / Bluehost are definitely not known for their brilliance. So what was your out come to letter you wrote to the CEO of Hostmonster?

Hostmonster and Bluehost are total crap companies.

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